Last Updated: 01-10-2024
Welcome to www.staedtlersrilanka.com. By using our website and purchasing products, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.
1. GENERAL INFORMATION
-
- These Terms and Conditions govern your use of the www.staedtlersrilanka.com website and the purchase of any products through our site.
-
- By accessing or using the website, you confirm that you are at least 18 years old or have parental/guardian consent to use the website.
2. PRICING AND PRODUCT INFORMATION
-
- All prices are in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes.
-
- We make every effort to display accurate product descriptions, images, and prices. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.
-
- Prices, discounts, and availability of products may change without notice.
3. ORDER AND PAYMENT PROCESS
-
- Orders can be placed through our website. You will receive an order confirmation via email once the purchase is complete.
-
- We accept the following payment methods: Credit/Debit Cards and Bank Transfers.
-
- Your payment must be confirmed before your order is processed. In the event of a payment failure, your order will not be completed.
4. SHIPPING AND DELIVERY
-
- We ship our products across Sri Lanka. Shipping costs will be calculated and displayed at checkout.
-
- Delivery times vary depending on your location, typically within 3-7 business days.
-
- Please note that delays may occur due to public holidays, weather conditions, or other unforeseen circumstances. We will notify you if there is any delay in the delivery of your order.
5. CANCELLATIONS
-
- You may cancel your order before it has been dispatched by contacting our customer service at +94777410235 during working hours.
-
- Once an order has been shipped, it cannot be cancelled, but you can return it following our Return and Refund Policy.
6. RETURNS AND REFUNDS
-
- If you are not satisfied with your purchase, you may return the item(s) within 14 days of receipt, subject to our Return and Refund Policy.
-
- Items must be in their original condition, unused, and in original packaging to qualify for a refund or exchange.
7. INTELLECTUAL PROPERTY
All content on this website, including images, logos, product descriptions, and design, is the intellectual property of Engineering Investments Private Limited or Staedtler SE. You may not use or reproduce any content without our written consent.
8. PRIVACY POLICY
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
9. Limitation of Liability
-
- Engineering Investments (Pvt) Ltd will not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
-
- Our liability is limited to the purchase price of the product in question.
10. GOVERNING LAW
-
- These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka.
-
- Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Sri Lanka.
11. CHANGES TO THE TERMS
-
- We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the page.
-
- Your continued use of the website following any changes indicates your acceptance of the new Terms and Conditions.
12. CONTACT INFORMATION
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@staedtlersrilanka.com
Phone: +94777746808
