Q: Do you deliver all over Sri Lanka?
A: Yes, we do! 📦 We deliver island-wide.
✅ Free delivery for orders over Rs. 8,000
📅 Delivery time: 3–7 working days, depending on your location.

Q: I’m in a hurry and near Rajagiriya—can I get my order quickly?
A: Yes, we’ve got you covered! 🚀
If you’re nearby, we can send your order through Uber, PickMe, or any delivery app.
You can also book a rider yourself, and we’ll hand over the package when they arrive. 📦🏍️

Q: Can I pick up my order from your shop? I might be running late.
A: No problem at all! ⏳🏢
We can process your order and leave it safely with building security, so you can collect it whenever it’s convenient for you—even after hours. 🛍️🔐

Q: How do I place an order?
A: Simply add your favourite products to the cart and check out! 🛍️
You’ll get a confirmation email once your payment goes through.

Q: What payment methods can I use?
A: We accept:
💳 Credit/Debit Cards
🏦 Bank Transfers
(Your order will be processed after payment is confirmed.)

Q: Do you store my card details?
A: Nope! 🔐 We never store your card information.
All payments are safely handled by PayHere, a trusted and Central Bank of Sri Lanka–approved payment gateway. 💳✅

Q: Can I cancel my order?
A: Yes, but only before it’s dispatched. ❌📦
Contact us quickly during working hours if you need to cancel.

Q: What’s your return and refund policy?
A: Not happy with your order? No problem! 😊
You can return unused items within 14 days in their original packaging for a refund or exchange.

Q: Are these original Staedtler products?
A: 100% yes! ✅
We’re the official distributor of Staedtler Germany products in Sri Lanka since 1977. 🖊️

Q: Is there a catalogue where I can see all your products?
A: Yes, there is! 📘 You can download our full product catalogue here and browse everything in one place. 🖊️🎨✂️

Q: Are prices shown with taxes included?
A: Yes! All prices are in LKR and include taxes. ✔️
Note: Prices and availability may change without notice.

Q: Where can I read your terms and policies?
A: You can read our full Terms & Conditions here. 📖
It covers all the important stuff—shipping, returns, payments, privacy, and more.