Q: Do you deliver all over Sri Lanka?
A: Yes, we do! 📦 We deliver islandwide.
✅ Free delivery for orders over Rs. 8,000
📅 Delivery time: 3–7 working days, depending on your location.

Q: How do I place an order?
A: Simply add your favourite products to the cart and check out! 🛍️
You’ll get a confirmation email once your payment goes through.

Q: What payment methods can I use?
A: We accept:
💳 Credit/Debit Cards
🏦 Bank Transfers
(Your order will be processed after payment is confirmed.)

Q: Can I cancel my order?
A: Yes, but only before it’s dispatched. ❌📦
Contact us quickly during working hours if you need to cancel.

Q: What’s your return and refund policy?
A: Not happy with your order? No problem! 😊
You can return unused items within 14 days in their original packaging for a refund or exchange.

Q: Are these original Staedtler products?
A: 100% yes! ✅
We’re the official distributor of Staedtler Germany products in Sri Lanka since 1977. 🖊️

Q: What kind of products do you sell?
A: Everything from:

• ✏️ Pencils & Pens
• 🎨 Colours & Artist Tools
• 📏 Rulers, Erasers & Technical Drawing Items

🎁 Gift Sets & FIMO Clay

Q: How can I reach you?
A:
📱 WhatsApp/Mobile: +94 777 746 808
☎️ Landline: +94 11 286 3625
📧 Email: sales@staedtlersrilanka.com / info@staedtlersrilanka.com
🕐 Office Hours:
Mon–Fri: 9:00am–5:30pm
Sat: 9:00am–2:00pm

Q: Where are you located?
🏢 Address:
Unit 3, Level 5
415 Dr. N. M. Perera Mawatha
Rajagiriya, Sri Lanka 10100

Q: Are prices shown with taxes included?
A: Yes! All prices are in LKR and include taxes. ✔️
Note: Prices and availability may change without notice.

Q: Where can I read your terms and policies?
A: You can read our full Terms & Conditions.
It covers all the important stuff—shipping, returns, payments, privacy, and more.